Long-term supply
Today, long-term supply of spare parts and availability of replacement equipment that is form-fit-function compatible are an absolute necessity. Even after the end of a model cycle, we assure you of at least 15 years of equipment availability. This is made possible through our selection of durable components and a implementation of a 2nd-source supply strategy. We also demonstrate our foresight and predictability as a responsible supplier through our regular obsolescence checks and last-time-buy information provided to contract customers. For later replacement requirements, devices compatible in form, fit and function are made available to avoid cost-intensive software changes and registration processes. Inx addition, Gersys is a member of the Components Obsolescense Group Germany (COG).
On-site partners
Instead of making use of a long list of distributors, our sales strategy is based on direct support of our customers from our headquarters in Wolfratshausen close to Munich, Germany. Only in some countries do we cooperate with experienced long-term distributors with on-site repair services.
Our partners are regularly trained and have in-depth product knowledge as well as extensive knowledge about the different markets and their requirements. With a nation-wide presence throughout this vast region, they ensure the necessary closeness to our customers and provide the best possible support.
Regular joint on-site visits and direct Gersys contact partners for our customers are standard business practices for us – just like long-term and stable business relationships with our partners and our customers. Our sales philosophy does not make distinctions between customers based on company size or vehicle manufacturers, system integrators or rail operators. At Gersys, each and every customer receives the same high-quality support.
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